FERREIRA Osvaldo Santos

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M.Sc. Thesis

"Private Management Paradigms Application on Public Management: The Balanced Scorecard in a Local Municipality"

Index

CHAPTER I - Introduction

1.1.  Theme and Problem of Investigation

1.2.  Investigation objectives

1.3.  Study Structure

CHAPTER II - Literature Review

2.1.  The Strategy

2.2.  the elaboration strategies

2.3.  The Strategic Planning... and BSC

2.4.  The Management Control... and BSC

2.5.  Balanced Scorecard. As a Strategic Management Tool

   2.5.1. The Financial Perspective

   2.5.2. The Customers Perspective

   2.5.3. The Internal Processes Perspective

   2.5.4. The Learning and Innovation / Growth Perspective

   2.5.5. the strategy map – articulation of the four-perspective

   2.5.6. virtues and limitations of BSC

2.6.  Balanced Scorecard in Public Sector Organizations

   2.6.1. The Kaplan Model

   2.6.2. The Moullin Model

   2.6.3. The Niven Model

2.7.  Opponents of Balanced Scorecard in Public Sector Organizations

Synthesis of the 2.º Chapter... conclusion

CHAPTER 3 - Methodology

3.1.  Methodological Positioning

3.2.  Development Process and Building of the Municipality BSC Model

3.3.  Instruments of collect and  analysis data

CHAPTER 4. Application of BSC in the Local Municipality - Coruche (BSC-MC).

4.1.  Planning and release the project.

   4.1.1. Introduction

   4.1.2. Fundamentation for the application of the BSC in the Coruche Municipality  (BSC-MC). 

   4.1.3. Team Constitution of BSC-MC

   4.1.4. Training the Team of BSC-MC

   4.1.5. Work plan and chronogram of the project BSC-MC

   4.1.6. The Communication Plan of BSC-MC

4.2.  The Strategic Orientations of Coruche Municipality

   4.2.1. The internal and external situation analysis

   4.2.2. Mission, vision and values

   4.2.3. The Strategic Development Axes of Coruche Municipality

4.3.  Framed Strategic Objectives in the Perspectives of BSC-MC  

   4.3.1. Objectives Definition

   4.3.2. Articulation Among Objectives; The Strategy Map

4.4.  Identification of performance indicators : lead and lag indicators

4.5.  Definition of Measure Units, Strategic Goals and Actions to Undertake

   4.5.1. Measure Units and Goals.

   4.5.2. Strategic Actions to Undertake.

4.6.  Action Plans and Attendance for Perspective of BSC-MC.

4.7.  Revision of BSC-MSC and Change Process

4.8.  Benefits and Risks of the Implementation of BSC-MC

4.9.  Suggestions for Software Application of Support to BSC-MC

CHAPTER 5 - Conclusion

5.1.  Conclusive synthesis.

5.2.  Study Limitations

5.3.  Recommendations for future investigations

BIBLIOGRAPHY

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